Fiber in the Sky has a highly-knowledgeable support team running 24x7 with remote monitoring, management, and problem resolution for your critical systems.
• Reduce the cost of keeping you in an "always on, always connected" scenario • Allows you to stay focused on serving customers and building your business • Flexible service options and escalation rules tailored to your budget and the way you operate • Utilize the FITS staff of certified experts
With FITS Remote Managed Services, we help you meet the challenges of keeping your systems up and running and operating at peak performance, day and night. We provide reliable IT systems for every aspect of operation from back-end applications in finance to customer-facing web sites and portals, while saving you money, and delivering measurable results.
Dependable
With FITS Support Services, we monitor your critical systems, networks, and applications remotely from our Network Operations Center (NOC), which is staffed 24x7 with experts in systems,
networks, and applications who have been certified by Sun, Cisco, Microsoft, Oracle, and other vendors. We utilize an extensive monitoring and reporting system located in a secure, fault-tolerant, first-class data center.
Open
With our secure, web-based Customer Portal, you have visibility into the health of monitored systems, Trouble Ticket status and history, custom reporting and more.
Comprehensive
We support the major vendors and products you use: • Proxim • Dragonwave • Cisco
Flexible
When it comes to managed services, no one entity is like another. Each system we monitor or manage can have a unique guideline, so the action taken when a fault occurs is tailored to meet your exact requirements and budget. Depending on the level of service desired, our NOC staff can fix the problem
directly, escalate to your IT staff to resolve, or dispatch a third-party service organization on your behalf.
Affordable
FITS support services are affordable for businesses of all sizes. We can tailor any package to fit your specific needs and budget. We pride ourselves on providing a reliable, yet cost-effective solution to any company.
